Our ERP & CRM solution can transform business processes that create, deliver, and capture value. By implementing our ERP and CRM, organizations can keep innovating and growing.
Genialcloud Proj is an integrated solution for the optimization and control of main business processes. Modules can be activated separately and are accessible via the web. Modules can support accounting and finance, management control, sales and purchasing, CRM, production, logistics and human resources.
Proj’s CRM, combined with our Analytics/AI tool, allows you to monitor and predict sales results, support marketing campaigns and automate customer service to achieve customer success.
Our solutions are designed for ease of use, rapid deployment and to minimize costs while enhancing productivity.
Our interface is designed to guarantee the user a simple, intuitive and integrated environment with the most common daily office automation tools (Microsoft Excel, .pdf, mailing and more).
The navigation of flows is an indispensable tool to immediately verify the various states in relation to reports or requests from customers and suppliers or for internal analysis related to the organization based on process, order and quality control systems.
In each sales/purchase cycle, you can manage pricing policies and history, discounts, which can be tied to certain time of year, rather than specific product categories or certain customer classifications.
Management features include: production orders, levies, payments, account management, MRP and MPS planning and scheduling, production monitoring , plant maintenance, logistics automation.
End-to-end visibility into sales and marketing processes: Contact and appointment management, negotiation management and analysis, with customized progress stages, integrated tools for opening and creating spreadsheets and text documents, sales processes up to billing, with related reporting and archiving on Facsys, agent management, marketing campaigns, target and customer documentation archive, sending emails and communications, managing email templates.
Full management of customer requests and trouble ticketing: Contract management with related billing and renewal, management of service calls and activities, intervention management, consumption activity reporting , self-service ticketing portal, integration with mail software through rules that control incoming messages, immediate notification of a new request for assistance and automatic creation of new tasks.
Features include: Centralization of projects and related information and documents, resource workload management, real-time or deferred reporting.
Features include: Open positions management, skill update management, research for skills and training operators, management of organization charts and business functions, application management.
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